Quality Policy

Sandrock Services are committed to providing high quality products and services to meet the needs of its customers, locally and worldwide. We will do so in accordance with our client’s expressed needs and preferences and in line with their expectations of the quality of their experience

Key objectives have been established by Sandrock Services Managers, to support the business’s strategic direction. These objectives underpin the annual business planning process and the framework for operational quality. Our objectives are regularly reviewed (every 3 months at Management Meetings) to ensure they continue to meet the needs of the business and our customers

The Director will ensure adequate resources are available to sustain planned business objectives and deliver services to the quality standards expected by our customers

At Sandrock Services Ltd we aim to grow our business globally through a reputation of excellent customer service, offering innovative products from a reliable supply chain

We are committed to meeting our customersexpectations, by delivering our products right first time, every time

Sandrock Services Ltd complies with applicable requirements, including, ISO9001:2015, customer specified, regulatory and other interested parties

We are fully committed to continual improvement of our business service and processes

All our employees will be aware of the need to identify dissatisfaction or defects and empowered to make immediate improvements where possible

In our pursuit for quality, Sandrock Services are committed to

  • Developing, maintaining and monitoring an effective Quality Management System
  • Achieving compliance to company, legal and regulatory requirements
  • Achieving relevant Quality Standards such as Safe Contractor year on year and ISO 9001:2015 within the next 3 years 
  • Ensuring all employees understand the importance of quality within the business.
  • Maintaining quality outcomes which enhance Sandrock Services reputation with customers, stakeholders and the local community.
  • Evaluating business performance, including risk and customer satisfaction, to maintain our focus on the quality of the products and services we provide.
  • Conducting our business in line with our responsibilities to the health and safety of our employees, customers and members of the public.
  • Conducting our business in an ethical and professional manner.
  • Undertake our business with the least possible impact on the environment in accordance with Sandrock Services Environmental Policy.
  • Where possible, source resources locally to contribute to the Island’s economic health whilst being always mindful of value for money.
  • Evaluating our external suppliers to ensure they deliver the level of quality and safety required.
  • Operating to an Ethical and Sustainable Procurement Policy